|
Lesson 1
An Overview of QFD |
|
Lesson 4
Deploying
Through the Later Phases of QFD |
Sequential vs. Concurrent Design Approaches
––––––––––
Use of QFD for Integrated Product Development
––––––––––
Benefits of Reduced Cost and Time to Market
––––––––––
Need for and Role of QFD
––––––––––
Strengths of QFD
––––––––––
Voice of the Customer
––––––––––
Phases of the QFD Planning Process
|
Phase
II <Product Design>
Inputs
to and Desired Outcomes
––––––––––
Construction and Analysis of the Phase II Matrix
Phase III <Process Planning>
Inputs
to and Desired Outcomes
––––––––––
Construction and Analysis of the Phase III Matrix
Phase IV <Process Control Planning>
Inputs
to and Desired Outcomes
––––––––––
Creation of the Phase IV Planning Documents
Phases II-IV <Supporting Analytical Tools>
Pugh
Concept Selection, Flow Diagram, FMEA, Fault
––––––––––
Tree Analysis
Class Exercise
|
Lesson 2
Hearing the Voice of the Customer |
The
Kano and Klein Models of
Customers' Quality Perceptions
––––––––––
Techniques for Gathering and Analyzing
Customer Data
––––––––––
Sources of Customer Data (with Pros
and Cons of Each)
––––––––––
Guidelines for Survey and Interview Planning
––––––––––
Voice of the Customer Table
––––––––––
Class Exercise
|
Lesson 5
Starting a QFD Project |
Forming a QFD Team
––––––––––
Role of Management
––––––––––
Criteria for Success
––––––––––
Lessons Learned by Other Companies
––––––––––
Selecting a Pilot Project
––––––––––
Common Pitfalls
––––––––––
Starting the First QFD
––––––––––
QFD Roadmap |
Lesson 3
Using the House of Quality in Phase I |
Phase I <Product Planning>
Inputs to and Desired Outcomes
Constructing a House of Quality (HOQ) Matrix
Components of the HOQ
––––––––––
Team HOQ Construction Steps
––––––––––
The Pre-Planning Matrix
––––––––––
Importance Weighting
––––––––––
Relationship Matrix
––––––––––
Competitive Comparisons
––––––––––
Correlation Matrix
Analyzing a Completed House of Quality
Phase I <Supporting Analytical Tools>
Affinity
Diagram, etc.Three Class Exercises
|
